FAQ
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Booking Process
If you don’t see your question answered below, give us a call at 1-800-936-1633.
Q.1 What is included in my trip?
BookSmart trips include airfare, hotel accommodations, transfers between your hotel and airport, and optional side trips. If you need only one of our services, such as hotel only or flight only, we can handle that, too. BookSmart offers each trip component separately so you save the most money and can customize your vacation as needed.
Q.2 What kinds of payment do you accept?
We accept personal checks, money order, and the following credit cards: Visa, Discover, or MasterCard. We offer customized payment plans to fit your budget, including a monthly payment plan with the balance due 30 days prior to your departure date.
Q.3 When do I get my tickets?
Your travel documents (tickets) are emailed to you as soon as you are paid in full. This process saves paper and provides you with instant access to your trip documents. If you would prefer to be mailed hard copies of your travel documents, please ask at the time of your reservation.
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Jamaica - General Questions
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Q.1 Is Jamaica a safe place to visit?
Yes, Jamaica is a safe place. Like any country, crime does exist, but Jamaicans are friendly, peaceful people and crime rarely if ever involves tourists.
Q.2 Can I use American money in Jamaica?
Yes, although you will get better prices if you use Jamaican dollars (the national currency). The current exchange rate is approximately $72 J for each $1 US.
Q.3 Can I drink the water in Jamaica?
Yes, the water in Jamaica is safe to drink, shower, and use to brush your teeth. If you prefer to drink bottled water, there are several brands of Jamaican mountain spring water you can buy at virtually every store.
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Before Travel
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Q.1 Do I need a passport to travel to Jamaica?
LYes. All U.S. citizens are required to have a valid passport in order to travel to and from Jamaica. Without a passport, you will be denied boarding your flight and risk forfeiture of your trip, so make sure your passport is ready ahead of time! For more information, visit the State Department Passport Information page.
Q.2 What should I pack?
Lots of sunscreen! No matter how tan you think you are, the Jamaican sun can burn you quickly. Besides sun protection, pack light and casual. Jamaica is a very laidback destination, and most travelers end up wearing shorts and flip-flops during their trip.
Q.3 Will my hair dryer or electric razor work in Jamaica?
Yes. The properties listed on our website have electric outlets that are compatible with standard U.S. electric plugs.
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During Travel
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Q.1 What if I have an emergency during my trip?
If you have an emergency, you can contact our onsite destination staff and they will be there to assist you. Their contact phone numbers will be listed in your travel documents.
Q.2 How do I get around once I get to my destination?
The best way to get around is either on foot or by taxi. All licensed taxis have red license plates with white numbers, so make sure to check the plate before you accept a ride. Most hotels have taxi drivers that stay available in case guests need a ride.
Q.3 How do I make phone calls back to the United States?
You can purchase a Jamaican calling card and dial from any phone just as you would in the United States. Cell phones are available for rent with discount rates, and are an excellent way to keep in touch with your travel companions and loved ones back home.
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Miscellaneous
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Q.1 How far away is Jamaica?
Jamaica is roughly 540 miles south/southwest of Miami, less than 2 hours by flight.
Q.2 I've heard that street vendors can be aggressive. Is that true?
Street vendors are trying to make a living and are not trying to intimidate you by prompting you to buy their crafts. If you tell them no thank you respectfully, they will leave you alone.
Q.3 Are drugs legal in Jamaica?
No, absolutely not! Drugs are illegal in Jamaica and carry heavy penalties and fines.
